General
Anne-Claire was looking for a name that would stick, preferably linked to her own name. Her father's name is Kees and her baptismal name is Cornelia, so she became Bij Keesje. A pleasant, typically Dutch name.
We try to contribute to a better environment in various ways. Orders via the webshop are packed in paper and we ship most products in an unprinted cardboard box.
We also try to pack products as small as possible to save cardboard. Letterbox packages are also more environmentally friendly than having to have a delivery person (with a car) deliver them.
In addition, a maximum order amount has been set on the website to prevent large orders being placed in different sizes, which the customer knows in advance will be returned. If you have any questions about this, you can contact us by telephone or an exception can be made.
You can contact our customer service by email at klantenservice@bij-keesje.nl or by phone at 0180-243074. We're happy to help you with questions about orders, products, or other topics.
We've consciously chosen to specialize in dresses and skirts. This sets us apart from many other online stores where you can find everything. We believe this focus allows us to curate our collection with extra care and quality. Furthermore, this choice aligns with our faith, and we hope to serve some of our customers in this way, who often prefer dresses and skirts. Of course, everyone is welcome to shop with us, regardless of background or beliefs. This way, we make our offering more personal, meaningful, and inclusive.
Order & payment
If you have not been able to make the payment, the status of your order is 'awaiting payment'. You then have 30 minutes to complete your order correctly, otherwise your order will be cancelled.
You will receive emails for every canceled order, abandoned shopping cart or failed order. You can still complete your order via this email.
If the amount has been debited from your account, the order has been placed with us. Check your spam box to see if the order confirmation has ended up there. Or log in with your account and view your orders. Still can't figure it out? Please contact our customer service. Then we will look into this for you!
Unfortunately, this is not yet possible. After you have placed an order, it will be shipped as soon as possible. Ordered before 4 p.m., delivered the next day.
Do you want an order later, because you don't expect to be at home? Then you must place the order one day before you have the opportunity to accept the package.
You can report this via the message in your e-mail box about the delivery. Our shipping partner will then investigate!
No, unfortunately that is not possible. A new order must then be placed.
A gift card or voucher can only be spent once. If you have only used part of the amount, please send us an email. Then we will look into this for you. Even if the code doesn't work at all, please let us know. We will then ensure that you can still use the code.
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We keep shipping simple and affordable. A letterbox package costs €4.95 and a standard package €5.95. That's one flat rate, often cheaper than other online stores, so you always get a great deal.
Products
Every week we have new items in our store and webshop. To guarantee an ever-changing collection, we only have a few pieces of each item in stock. We like it when everyone has a unique wardrobe, instead of many girls wearing the same items.
Is your favorite item sold out? Then you can always ask whether it is still in the store in Barendrecht. Then you can reserve and pick up the desired product there. Please note: store stock is not sold online.
With some items there is a chance that they will arrive again. If this is the case, you can leave your email address with the desired product and you will receive an email when it is back in stock. NB! You will only receive one email when your desired product is back in stock. Are you just too late and the item is sold out again? Please feel free to leave your email address again.
Unfortunately, this is not possible via the webshop. Even if you have your product in your shopping cart, it is not reserved. The product is only reserved for you once you have paid. Would you like to try on an item in the store? Then you can order this product on the website and pick it up in the store.
Certainly! You can order gift vouchers of €10, €15, €25 or €50 on the website. However, a gift voucher must be spent in one go, in the webshop or in the store.
A gift voucher is valid for one year. A voucher for 6 months. A voucher can only be issued once. If you return the item paid for with the voucher, you will lose the value of the voucher.
Returns
Yes, that's possible! Online orders can also be returned in-store during regular business hours: Monday through Saturday, 10:00 AM to 5:00 PM.
We do ask that you first register your return via our website. This makes processing your return easier and faster.
Yes, you can on Mondays and Tuesdays between 10:00 AM and 5:00 PM. Just ring the doorbell and someone will come to assist you. Please note: opening hours may vary here as well; please check our website for details.
Yes, you must then register 1 package on our return portal. You can then add the other items to the package including the packing slip. Without 2 packing slips, the separate package will not be processed.
Yes, you can register your return in our portal with your email address and order number.
Please note that you must have paid for the order by debit card and provided your customer details in the store when purchasing.
Refunds will be sent to the account or credit card used to place your original order. Refunds will take up to 10 business days.
Please note: with credit cards, the original amount charged is sometimes adjusted after returning an item. You will not receive a separate refund.
Gift cards and discount codes
Absolutely! On the website, you can order gift cards in amounts of €10, €15, €25, or €50. These are always sent digitally via email, so you won't receive a physical card. The gift card can be spent all at once, both in the webshop and in-store.
This is how ordering an online gift card works:
- Select the value of the gift card.
- Want to send the gift card directly to someone? Select the "Send as Gift" option and fill in the recipient's information.
- If you do not choose this option, you will receive the code directly by email.
- If you choose this option, the gift card will be emailed to the recipient on the date you choose.
3. Complete your order.
Physical gift cards can also be purchased in the store.
Online: Once you have filled your shopping cart with your favorite items, you can enter the code of your gift card under the heading 'discount code or gift card'. The amount will be automatically deducted from your order.
Store: You can display this gift card in the email or print it. You can then have the code scanned in the store during checkout. The amount will then be immediately deducted from the total amount.
Online: Once you have filled your shopping cart with your favorite items, you can enter the code of your gift card under the heading 'discount code or gift card'. The amount will be automatically deducted from your order.
Shop: Take the gift card to the shop. You can then have the code scanned in the shop during checkout. The amount will then be immediately deducted from the total amount.
The gift voucher is valid for 1.5 years after purchase.
No, that is not possible.
If you choose to return an order that was paid for with the gift card, the amount will be refunded to the card within a few business days after your return has been processed. So keep the code safe!
No, a discount code is a "discount" and not a gift card. The code can therefore only be used once and is not paid out when returning.
Save with Keesje
Sign up for saving at keesje . Make sure that you use the same email address for store and online purchases. You will then save 1 point for every €1,- spent.
Please contact our customer service by email or chat. They can merge your old and new email address into 1 account.
You can easily redeem your saved points during checkout. During the checkout process, you'll see the option to apply your points to your order. This way, you pay for part of your purchase with the points you've earned. Please note: points cannot be exchanged for cash.
At Keesje, you automatically earn points with every purchase. You can redeem these points for a discount* on your next order:
· 500 points = €10 discount
· 1000 points = €20 discount
· 2000 points = €40 discount
This makes shopping with us even more fun!
*Keesje reserves the right to change discounts.
After a year and a half without purchases, your points expire. You'll receive an email reminder.
