Your quick response
Frequently Asked Questions
From ordering to returns: below you'll find answers to the questions we receive most often. Is your question not listed? Feel free to contact us.
General
A few things you might want to know about Bij Keesje.
Where does the name Bij Keesje come from?
Anne-Claire was looking for a name that would stick, preferably linked to her own name. Her father's name is Kees and her given name is Cornelia, so it became Bij Keesje. A cozy, quintessentially Dutch name.
What are you doing about sustainability?
We try to contribute to a better environment in various ways. We ship orders from the webshop in bags instead of boxes to save space during transport, and we try to package products as compactly as possible. There is also a maximum order amount on the website to prevent large orders from being placed in multiple sizes that may still end up being returned. Have questions about this? Please contact us by phone, and we can look into making an exception together.
Why don't you sell trousers on the website?
We have chosen to specialize in dresses and skirts, so that we can curate our collection with extra care and quality. This choice also aligns with our religious beliefs. Of course, everyone is warmly welcome to shop with us, regardless of background or beliefs.
Do you also have a physical store?
Yes, our boutique is located at 2e Barendrechtseweg 306B in Barendrecht. You can find our current opening hours on our contact page.
Can I follow you on social media?
Sure! You can find us on Instagram, Facebook, TikTok and Pinterest via @bijkeesje.
Order & pay
Everything about placing and paying for your order.
Which payment methods do you accept?
Apple Pay, Bancontact, BLIK, Google Pay, iDEAL, Wero, Maestro, Mastercard and Visa.
My order says 'awaiting payment', has it been received?
If the payment was unsuccessful, your order will be given the status 'awaiting payment'. You will receive an email allowing you to complete the order after all — unless the item has since been sold.
I placed my order, but I haven't received an order confirmation.
First, check your spam filter: many order confirmations end up there by mistake. You can also log in to your account to view your orders. Can't find what you're looking for? Contact our customer service team, and we'll look into it for you.
Can I still change or cancel my order?
Please contact our customer service team as soon as possible. We will do our best to help you, but once an order has been processed, it may no longer be possible to make changes.
Can two orders be combined?
Unfortunately not — a new order must be placed for that.
Can I pick up my order in the store?
Yes! Choose 'in-store pickup' during the ordering process. As soon as your order is ready, you will receive an email from us. Pickup is available Monday through Saturday from 9:00 a.m. to 5:00 p.m. (any exceptions can be found on our website).
Shipping & Delivery
When your package is shipped and where it can go.
Until what time can I order for same-day shipping?
Order before 4:00 PM on working days, and your package will be dispatched the same day. If you order on Saturday, we will ship it on Monday. We do not ship on Sundays.
What are the shipping costs?
We keep shipping simple and affordable: a letterbox parcel costs €4.95 and a standard parcel €5.95 — one flat rate, often cheaper than at other online stores.
Can I choose a delivery time myself?
Unfortunately, this isn’t possible yet. Don’t expect to be home when your parcel is delivered? Then place your order a day before you’ll be able to accept the parcel.
Can I have it delivered to a pickup point or parcel locker?
Yes, that’s possible via DHL, Budbee or PostNL.
Track & trace shows that my order has been delivered, but I haven’t received it. What should I do?
First, check carefully whether the parcel has been left somewhere around your house. If it hasn’t, report it via the delivery notification in your inbox — our shipping partner will then look into it for you.
Do you also ship internationally?
Yes, we also ship to Belgium, Germany, France, Luxembourg, Austria, and Poland.
Returns & exchanges
Doesn't quite fit after all? Here's how to arrange your return.
How do I return or exchange an item?
Easily register your return via our returns portal. Please note: exchanges are not available as a separate process — return your order and place a new order for the desired item or a different size.
What does it cost to return?
A return shipping label costs €6. Would you rather return your item to our boutique in Barendrecht? That’s completely free.
Can I return an online order in the store?
Yes, you can do so during regular opening hours (Monday to Saturday, 10:00 a.m.–5:00 p.m.). We do ask that you register your return on our website first — this makes processing quicker and easier.
Can I also drop off my return package when the store is closed?
Yes, that’s possible on Monday and Tuesday between 10:00 a.m. and 5:00 p.m. Just ring the doorbell and someone will come to help you.
Can I return two packages at once?
Absolutely! Register 1 parcel via our returns portal and add the other items, including the packing slip, to the same parcel. We can’t process the separate parcel without 2 packing slips.
Can I return a store order online?
You can: register your return in our portal using your email address and order number. Please note: the order must have been paid for by debit card, and your customer details must have been registered when you made the purchase in store.
When will I get my money back?
Refunds will be credited to the account or credit card used to pay for your original order within 10 business days of receiving your return.
Products & sizes
About stock, reservations, and choosing the right size.
Will sold-out items be back in stock?
We add new items every week, deliberately stocking only a few of each item — so everyone can have a unique wardrobe. Is your size sold out online? It may still be available in our store, so feel free to ask. For some items, you can leave your email address to receive a one-time reminder when they're back in stock.
Can I reserve an item?
Unfortunately, this isn’t possible through the online store—even if it’s already in your shopping cart. The product is only reserved for you after payment. Would you rather try an item on? Order it online and pick it up in store.
What size should I order?
Are you unsure between two sizes or not quite sure which one suits you? Our size guide can help you find the right fit.
Gift cards & discount codes
Everything you need to know about ordering and redeeming a Bij Keesje gift voucher.
Can I order a Bij Keesje gift voucher?
Of course! On the website, you can order digital gift cards for €10, €15, €25 or €50 — you’ll receive the code by email, optionally on a date of your choice if you send it directly as a gift. Physical gift cards are also available in-store.
How do I use a digital or physical gift voucher?
Online: enter the code under ‘discount code or gift card’ in your shopping cart. In-store: have the code (from an email, printed out, or on the physical voucher) scanned at checkout.
How long is the gift card valid?
The gift voucher is valid for 1.5 years after purchase.
Can you exchange a gift voucher for cash?
No, unfortunately that's not possible.
What happens if I return an order that was paid for with a gift card?
Once your return has been processed, we’ll refund the amount to the card. So make sure you keep the code safe!
Can I reuse a discount code if I return an item?
No, a discount code is a one-time discount, not store credit—it will not be reissued if you return an item.
Save at Keesje
Earn points with every purchase and save them for a discount.
How do I start earning points?
Sign up for Saving with Keesje and always use the same email address in-store and online. You’ll earn 1 point for every euro spent.
I have a new email address. Can I keep my points?
Yes, contact our customer service team—they’ll merge your old and new accounts for you.
How can I redeem my accumulated points?
During checkout, you can apply your points to your order. Please note: points cannot be exchanged for cash.
What can I earn with the points I’ve saved?
You redeem your points for a discount on your next order: 500 points = €10 off, 1000 points = €20 off, 2000 points = €40 off.
Can accumulated points expire?
Yes, your points expire after a year without purchases. You’ll receive an email reminder in advance.
Account & sign in
Questions about your account, password, and data.
How do I create an account?
Click the account icon in the top right and select 'create account'. You can also create an account while placing an order, so you can easily find your orders.
I forgot my password, what now?
We don’t use passwords. Instead, we’ll send a one-time login code to your email address. Simple and secure!
How do I update my information?
Log in to your account and update your address, phone number or email address under 'Account details'.
How do I unsubscribe from the newsletter?
At the bottom of every newsletter email, you'll find an unsubscribe link. Click it to unsubscribe in one click.