Ordered before 4:00 PM on workdays, shipped the same day

Our boutique will be closed on Wednesday March 12th due to prayer day

Our King's Day collection is online!

1. Sign up

Register your return within 14 days of receiving your order, select the items you want to return.
Please note: return costs are at your own expense.

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2. Packing

Pack your items, make sure the items still have their labels. Add the original packing slip to the package and stick the return label on the package. Don't forget to remove the old shipping label.

3. Send

Take your package to a post office within 2 working days after registration.

Shipping is at your own risk, you can take out insurance with our partner.

4. Refund

As soon as the package arrives at our warehouse, you will receive a refund from us within 10 days.

Conditions

Webshop orders
  • If your order is incomplete or if something is wrong, please send an email to customerservice@bij-keesje.nl within 48 hours of receipt. Always state the order number. Or contact us via our customer form below.
  • To exchange a product, you can order the desired item on the website. You can then return the original item via the return link above.
  • It is mandatory to include the original shipping packing slip when sending a return.
  • You have the right to cancel your order up to 14 days after receipt without giving any reason. The costs for return shipping are at your own expense.
  • If you exercise your right of withdrawal, the product must be returned with all accessories supplied and - if reasonably possible - in the original condition and packaging.
  • Bij-Keesje is not liable for return costs. Nor are we responsible for returns lost or delivered to incorrect addresses.
  • NB! Unfortunately, sale items with a discount of 50% or more cannot be returned. The remaining amount is insufficient to cover processing and shipping, therefore no refund or credit will be issued.
Retail purchases
  • Sale items purchased in-store cannot be returned. However, you can try them on in store to determine the correct size.
  • Store returns must be returned to the store within 8 days.

Frequently Asked Questions

Yes, that's possible! Online orders can also be returned in-store during regular business hours: Monday through Saturday, 10:00 AM to 5:00 PM.

We do ask that you first register your return via our website. This makes processing your return easier and faster.

Yes, you can on Mondays and Tuesdays between 10:00 AM and 5:00 PM. Just ring the doorbell and someone will come to assist you. Please note: opening hours may vary here as well; please check our website for details.

Yes, you must then register 1 package on our return portal. You can then add the other items to the package including the packing slip. Without 2 packing slips, the separate package will not be processed.

Yes, you can register your return in our portal with your email address and order number.

Please note that you must have paid for the order by debit card and provided your customer details in the store when purchasing.

Refunds will be sent to the account or credit card used to place your original order. Refunds will take up to 10 business days.

Please note: with credit cards, the original amount charged is sometimes adjusted after returning an item. You will not receive a separate refund.