Not quite right?
Exchanges and returns
Not happy with an item or does it not fit? No problem. On this page you will find out exactly how to exchange or return something, whether it was ordered online or bought in store.
Report a return or complaint
Would you like to exchange or return an item, or do you have a complaint? Please register it via our returns portal: find your order and indicate which items you are returning (or add a photo and description in the case of a complaint). Our customer service team will then deal with it as quickly as possible.
Please note: your return must be registered via the portal, otherwise we cannot process it and you will not be entitled to a refund.
Want to know more?
Webshop orders
- Is your order incomplete or is something wrong? Let us know within 24 hours via the portal.
- Would you like to exchange a product? Simply order the desired item again via the website and return the original item via the return link.
- Always include the original shipping package slip with a return.
- You have the right to cancel your order up to 14 days after receipt without stating a reason. The costs for the return shipment are at your own expense.
- Keesje is not liable for return costs, nor responsible for returns that are lost or delivered to an incorrect address.
- Unfortunately, items with a discount of 50% or more cannot be returned.
- Returning more than 3 items in one return? Then we charge €0.50 per extra item.
- We cannot process returns that have not been registered via the portal — this also applies to extra items that are sent along without being requested.
Store purchases
- Sale items purchased in store cannot be returned—but you can try them on in store to determine the right size.
- Return in-store purchases within 8 days, either in store or online.
- Would you like to return an in-store purchase online? You can do so using the email address you provided at the time of purchase. You can find your order number on the receipt—it begins with the letters "ORD".
Frequently Asked Questions
Can I return an online order in the store?
Yes, you can! You can also return online orders in-store during regular opening hours (Monday through Saturday from 9:30 a.m. to 5:00 p.m.).
We do ask that you first register your return on our website—this makes processing your return easier and faster.
Can I also drop off my return package if the store is closed?
Yes, that is possible on Monday and Tuesday between 9:30 am and 5:00 pm. Ring the doorbell, and someone will come to help you. Please note: any deviations from these opening hours can be found on our website.
Can I return 2 packages at once?
Absolutely! Register 1 package via our returns portal. You can then include the other items in the same package along with the corresponding packing slip. Without a packing slip, we cannot process the loose package.
Can I return an in-store purchase online?
Yes, that's possible. You can register your return in the portal using your email address and order number.
Please note: the order must have been paid for by card, and your customer details must have been provided at the time of purchase in the store.
I haven't received my refund yet
You will receive your refund in the same account or card you originally paid with, within a maximum of 10 business days.
Please note: with credit cards, the original charged amount is sometimes adjusted directly instead of a separate refund.
Still have questions about your return?
Our customer service team is happy to help you find a solution.